Question 1

How much does WrenchLink cost?

Accepted Answer

Base is $149 a month, Pro is $199 a month and Elite is $249 a month. One price covers the whole shop.

Question 2

How does the free trial work?

Accepted Answer

Every plan comes with a 7-day free trial. You add a card at checkout, but it isn't charged until the trial ends. Cancel before then and pay nothing.

Question 3

Is there a contract or setup fee?

Accepted Answer

No. Plans are month to month with no setup fee. Cancel any time and keep access until the end of the month you paid for.

Question 4

Do I pay for each tech or advisor?

Accepted Answer

No. Add your whole team, techs, advisors and managers, at no extra cost on every plan.

Question 5

Can I switch plans later?

Accepted Answer

Yes. Move up or down from the Settings page whenever you like.

Question 6

How long does setup take?

Accepted Answer

Most shops are checking cars in the same day. A built-in setup guide walks you through your shop details, labor rate, team and inspection list.

Question 7

What do I need to run it?

Accepted Answer

Any phone, tablet or computer with a web browser. Nothing to install, though you can add it to your home screen like an app.

Question 8

Does the VIN scanner need special hardware?

Accepted Answer

No. It uses the phone's camera to read the VIN barcode on the door jamb or windshield. You can also type the VIN.

Question 9

How do customers approve work?

Accepted Answer

You send a link. The customer sees the inspection with photos and prices, approves or declines each item, and signs from their phone. No app or account needed.

Question 10

Can I text customers from my own number?

Accepted Answer

Yes, on Pro and Elite. Connect your shop's own texting account and messages go out from your number, with replies showing up on the job.

Question 11

Can customers pay online?

Accepted Answer

Yes, on Pro and Elite. Send a pay link and the customer pays by card. Pay links run on your own Stripe account, or on the Square, PayPal or Venmo Business link you already use, so you keep your own processor and rates and money goes straight to your shop. We never see or store card numbers. Pro costs $1 per paid invoice from prepaid credit. Elite has no per-payment fee.

Question 12

Does it work with QuickBooks?

Accepted Answer

On Elite, paid invoices can go to QuickBooks Online automatically, or you can download a file for QuickBooks, Xero or Wave.

Question 13

What does the AI do?

Accepted Answer

On Elite, techs can ask AI for likely causes and fixes, you can change your document layout by describing it, and you get plain-language business advice from your reports. You connect your own ChatGPT or Claude account.

Question 14

Who owns my shop's data?

Accepted Answer

You do. Your records are kept private to your shop, never sold, and you can export them any time.

Questions shops ask us

Plans and billing

Getting started

Customers, texting and payments

Accounting, AI and data

Your next check-in could be paperless